Cracked screen

[Bev100224]

I have a cracked screen and need it replacing, do you replace in the shop as I need my phone for work purposes, I have Acc damage insurance with yourselves

[MI5 · Accepted solution]

It will have to be sent away for repair.
O2 don't repair anything in store.
You need to call customer services on 202 to process your claim through the insurance but you may be able to get a basic loan phone from your local store whilst yours is away.

[Anonymous]

Also @Bev100224 this is not o2 you are talking to. This is a customer to customer forum

[Cleoriff]

Talking about cracked screens...my son dropped his Sony Z3 on Monday and the screen shattered at the base of the phone. It was well out of warranty being nearly 3 years old. It still worked, in that people could call, text or email but he couldn't answer as the touch screen wouldn't allow his access.

Took it to a repair shop near us. He wouldn't touch it, said it had to go back to Sony!

Undeterred, we took it into town to a place called City Mobile. Was told he could do it in an hour or so. He quoted £45-£70. It took him 1 hr and 40 minutes.

It's now as good as new and cost £70. Much cheaper than a new phone...but a good job it was out of warranty.

[Anonymous]

Just wonderful @Cleoriff ... happy for you & your son  ... not happy for the accidental damage of the phone  ... happy for the great result all-round regarding the repair & phone working well 

[EmilieT]

Hi @Bev100224, and welcome to the Community  I'm sorry to hear about your phone, but I hope the answers above helped you decide on your next steps  Please let us know how you're getting on!