Coverage

[Fz2hqs]

We have recently moved and find ourselves in a gap in coverage. The network status checker is inaccurate and when raising an issue I get a text telling me that everything is fine. I have raised it twice. It recommends that I post here which I am happy to do. The postcode is RH5 4EN.

WiFi calling - yes, that works sometimes but my phone will frequently say it is not registered on the network and refuse calls. No SMS messages unless I drive away from the house - a real problem when things use SMS for 2FA

Good luck O2 Gurus.

[Bambino]

@Fz2hqs The network coverage checker only gives a generalised look at any area. O2 has no control over where you choose to move to. I suggest you try sim cards from the other networks to see if you get better coverage from one of them. If you do, then it's time to switch providers.

[Fz2hqs]

Thanks. Jumping network isn't an economic optiin as i am a couple of months into the contract. My work mobile is the same too. I really need O2 to own the issue.

[MI5]

@Anonymous @Thomaso1 

Can you help at all?

[Thomaso1]

Thanks @MI5  I will PM you @Fz2hqs