Solved: Re: Contracts

Anonymous · ‎05-01-2018

How do I switch from a monthly contract to pay as you go. I have one monthly payment left on my phone?

MI5 · ‎05-01-2018

You need to call customer service on 202 and ask for the transfer.
They will close your contract and transfer you to PAYG. You will get a new sim which must be used and you will also get your final contract bill generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-01-2018

You need to call customer service on 202 and ask for the transfer.
They will close your contract and transfer you to PAYG. You will get a new sim which must be used and you will also get your final contract bill generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎05-01-2018

Information on keeping your number here (Unless you want a new one)

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Veritas Numquam Perit

MI5 · ‎05-01-2018

Customer service will do it automatically when they switch it to PAYG.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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