Re: Contract

Haymanfarr74837 · ‎18-12-2019

Hello.
I am a new customer and just wondering On my o2 app main screen, where my bill value is, underneath there is a pay bill button. Can you confirm if I have to do this, or does it just come out as a direct debit?
Many thanka

MI5 · ‎18-12-2019

@Haymanfarr74837

Your direct debit should have been setup when you took out your contract automatically, but if you have a look at the email you receive telling you about your next bill, it will say if a DD is in place or if you have to pay manually.

You can also call 202 to check with customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-12-2019

You can also check payment details in My O2 which will tell you if a DD is in place.

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Martin-O2 · ‎27-12-2019

Hey @Haymanfarr74837 did you have any more questions about how billing works or are you all sorted now?

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