Contract question

[Mahjonglady]

Morning. You have just sent me a text to say my contract will come to an end and do I wish to renew it. I can't understand why this is the first time you have asked me in 4 years. I want to stay on the package I have at the moment. Have you asked me because on Tuesday I purchased a new phone from you?  Regards Mary Davies.

[Enlli]

The text is suspicious. There are a lot of spam texts around at the moment 

Block and forward to 7726 AND DONT FOLLOW ANY LINKS

Guide: A Guide to Deal with Spam/Scam Calls and Text 

Phishing, Smishing & Scams. Latest info & advice. 

I would also advise removing your number. This is an open forum and the sort of place spammers could use to pick up information

Use the arrow at the top right of your post and select edit

[Enlli]

*flagged

[MI5]

@Mahjonglady 

This is now a requirement as specified by OFCOM.

Service providers must advise customers when contracts are coming to an end so they may shop around for a better deal, if required.

If you're happy and don't want to change, just do nothing.

[Enlli]

We shall see. Mine ends in 21 days

[MI5 · Accepted solution]

As of 15 February 2020, all broadband, phone, pay-TV and mobile phone providers are now required to notify customers when their contract is about to expire. This lets customers know that they can start shopping around for a better deal.

https://www.uswitch.com/mobiles/guides/end-of-contract-notifications-broadband-and-mobile/#:~:text=A....