Contract isn’t showing on my account

[Madaleine]

I’m trying to use the ‘my o2’ account.

I want to upgrade my phone, but it’s showing that I have no contracts on my account

[Bambino]

@Madaleine We are all customers with no access to anyone's account information.

You'll need to contact O2: How to find help & contact O2: A Guide - O2 Community

[Oxonian]

This might be relevant to you too @Madaleine :-

Guide: Upgrading Your O2 Phone