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Cancel Contract/Debit Order

Vincentkoch001
Level 1: Joiner
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I need to cancel a debit order and contract as i left the UK and going to close my account

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jonsie
Level 94: Supreme
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Either call customer service to cancel

or if you wish to keep your number and transfer to another network then text for a PAC

Using it will cancel your contract

Guide: How to get your PAC [June 2021 Update] 

However if you are cancelling because you have received an email stating you can cancel the airtime without charge then you MUST call 202

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jonsie
Level 94: Supreme
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Vincentkoch001
Level 1: Joiner
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How do i cancel my contract

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jonsie
Level 94: Supreme
  • 95712 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Either call customer service to cancel

or if you wish to keep your number and transfer to another network then text for a PAC

Using it will cancel your contract

Guide: How to get your PAC [June 2021 Update] 

However if you are cancelling because you have received an email stating you can cancel the airtime without charge then you MUST call 202

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Bambino
Level 86: Prestigious
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@Vincentkoch001 If you're already out of the country you should speak to the Payment Management Team on 0800 902 0217. You can use Skype to call free Guide: A Guide to Skype 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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