Missing payment.

[Fletch76]

Hi

Hi.

I'm not sure if anyone can help with this. I paid my bill by card and somehow O2 have lost the payment.

I have called customer services numerous times only to be told my bill is overdue, which it clearly isn’t. And they will put a promise to pay on the account. 

I contacted my bank and they gave me the authorisation code and confirmed the payment was successful. 

Has anyone any idea how I would get this resolved? 

Thanks. 

[pgn]

Contact O2, the Payment Management team on 0800 902 0217. They are open until 18:00 today, Sunday, @Fletch76 - good luck!

[Bambino]

@Fletch76 Along with the advice from @pgn, get a hard copy of the payment from your bank.