Contract Cancellation

[Glen11]

Hi, I contacted O2 by telephone in November to cancel my contract and was told all fine and account was closed so I cancelled the DD, now they are contacting me saying I owe them for the month of Jan and a cancellation fee?

[MI5]

@Glen11 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Cleoriff]

@Glen11 

It's never a good idea to cancel the direct debit until you get a final bill showing 0.

[MI5]

Problem is though that you never get a zero bill anymore.
Once cancelled, the account vanishes from your MyO2 so you cannot check.
If it is still active in your MyO2 it means it's not been cancelled.

[Glen11]

I spent half an hour on the phone with an adviser sorting this out and canceling a phone that hadnt been used for a year! and he confirmed all was done and contract was cancelled and to pay the December bill. Extremely poor service and correspondance from O2, never use them again.

[Glen11]

Thanks MI5, ringing them now!

[MI5]

Fairly typical unfortunately mate.....