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Contacting O2 when phone has been cut off

Yasmin
Level 1: Joiner
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on ‎01-04-2020 10:51

on ‎01-04-2020 10:51

I am unable to pay my bill due to coronavirus, o2 has cut me off and now I cant contact them to discuss. Even when I tried using a housemates phone, the line when dead and the automatic system hung up.... can anyone help with any other ways of contacting customer services?
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gmarkj
Level 66: Unequalled
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on ‎01-04-2020 10:54

on ‎01-04-2020 10:54

You could try Skype on 0800 032 1402 which won't charge?

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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