Confused

[Gemma89]

I placed an order for iPhone se, received all the usual credit agreement and terms and conditions, on order confirmation has mobile number. Still saying extra credit checks?! Have been accepted

[pgn · Accepted solution]

Hi @Gemma89 - extra Credit Checks take a few days. It looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255 this morning around 8am.

Good luck!

[Gemma89]

Then why would have I received terms and conditions,credit agreement and a mobile number? Just for the to be reviewed. I order an apple watch after ordering the phone and that was accepted

[pgn]

We're customers, just like you here on the forum, @Gemma89 - you really need to talk to O2 on the number 0800 081 0255 this morning to find out what the reason is for the delay. Good luck!