Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 number swap

Hi, my partner is on O2 (iphone) and has taken a new contract out with O2. How does she move her existing number to her new contract? Thanks

Resolved! Beyond livid at the rubbish customer service

I tried logging in to MyO2 online and it wouldn't recognise my number, even though I can log in on my mobile. So I logged in through my mobile and selected the upgrade option and it says "Congratulations, you are eligible for an upgrade" and offers m...

Resolved! Trade in

I want to trade in my phone and use it to pay off my outstanding balance and then upgrade my phone. But when I go to upgrade it just wants to take the trade in off my new monthly payments what can I do?

Resolved! Roaming

I’m in Spain. I have used my 25gb data allowance for December. I have 180gb in my uk allowance. My January bill begins on the 4th January. I would like to know if I get another 25 gb roaming from my data allowance. Thanks

Resolved! Cant activate my sim

I just received my new phone (13 pro max) and the new sim. I’ve managed to transfer my data from my old phone to my new one but i’m having trouble activating my sim. It’s not working and im not sure what to do

Resolved! Change of contract

I have bought a new phone on O2, need to cancel old contract.

Resolved! Paying The Airtime By Direct Debit

Ive got an airtime bill and a device plan.02 have all by bank details on my account but for some 'unknown reason' they only take the device plan by direct debit and not the airtime.I have DESPERATLY been tring to contact anyone at 02 to pay this bill...

Resolved! New legislation?

I’ve heard that new legislation allows you to change tariff, move between networks etc. when your airtime contract ends but still have an outstanding amount on your device plan, is this right?

Resolved! New customer

Hi I’ve been told my order has been referred but I’ve had no email with the number I’m suppose to call , I don’t suppose one of you guys have it ?

Resolved! Over charged on bill

I have a sim only plan where I pay £16 a and today I have been charged £31.99 I have not used any extra data or made extra calls. This is the second time you have over charged me

O2

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