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Porting Problem

Dps510
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Today (25/01/22) was my porting day. My Sky sim went dead at approx 11am.. But my number never ported. I called 202 at 8pm, was in a queue for 45 minutes, then a handler answered and hung up. Then surprise surprise, when I called back I was told via recorded message "we close at 9pm and queuing times are 1 hour"

Have I done the wrong thing coming to O2? Am I to expect poor technical and customer service? If so I want out already.. I just want my number. 

I assume as I'm only a couple of days into the 14 day cooling off period, I can port out (with my real number?) not impressed at all. 

 

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MI5
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@Dps510 

There's a known issue with porting currently.

Keep rebooting your phone to help it along.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127059 Posts
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Registered:

@Dps510 

There's a known issue with porting currently.

Keep rebooting your phone to help it along.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Gary15
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Same as me just moved over from virgin.

will have to ring custom services.

joke not a go start.

Gary

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JayN
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I'm another one with a similar porting problem, from Three to O2. It is tricky not being able to deal with banking numbers and after many attempts at switching my phone on and off, a phone call to O2 resulted in the assurance that it's an unusual problem which will be passed to the back office. When I asked for the anticipated time for resolution, I was told it should be within 24 hours. Most frustrating and my first ever problem with porting.

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Cleoriff
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@JayN 

Someone like you with an issue with banking codes, found it worked if they turned Wifi off.

This was posted a day ago.

*The Game Is On*

Girl in a jacket
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JayN
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Sadly, not for me, but thanks for trying to help out.

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JayN
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Thankfully my porting is all sorted now.

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noblehua
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I am on Day6 now - how long did it take for you guys - what did you do? I am calling daily, even visited the O2 store yesterday for help...absolutely beside myself. Please tell me that there is a solution...thanks

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