Solved: Confiscated phone

Savemoney · ‎19-08-2020

Hi one of the devices on my account has been confiscated by police to help an investigation. The phone has not been used since April can i get the airtime bill stopped until it is back in use?

MI5 · ‎19-08-2020

@Savemoney

O2 have a procedure for this so you need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support

Say fraud or upgrade if you have to to get put through to an agent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎19-08-2020

@Savemoney

Unfortunately you are still liable for all costs associated with your account, although this is outside of your control.

Can you not ask the Police if its ok to replace the SIM card, and put this in a different handset so that you can use the airtime.

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iPhone 16 Pro Max - o2 and Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Savemoney · ‎19-08-2020

Police have not been helpful at all . Have said that they can keep the handset and sim until end of investigation which could be months! It seems unfair to be paying a monthly airtime fee and using no air time .. So frustrating

MI5 · ‎19-08-2020

@Savemoney

O2 have a procedure for this so you need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support

Say fraud or upgrade if you have to to get put through to an agent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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