Competitions

[Jordan7]

Hi,

Why can’t I text in to radio or TV competitions anymore since I changed my number?

[Cleoriff · Accepted solution]

@Jordan7 

You probably have a spend cap Guide: Spend Caps & Charge to Mobile on O2 or a premium bar on your account.

You need to call O2 to lift all restrictions.

Numbers to call are in this guide Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @Jordan7 , hope you're doing well this week. Hopefully you got everything sorted with customer service regarding your text messaging issue after you last posted. Feel free to post another question anytime if you need help with anything else.