cancel
Showing results for 
Search instead for 
Did you mean: 

Click and collect upgrade query

MrD24
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all,

I placed an order yesterday for an upgrade and was lead to believe the phone would be available for collection today from my closest store in Medowhall. I've received order confirmation text and email but no despatch notice yet, although all emails I've had from O2 have come a couple of hours later even my order confirmation.

 

Which leads me to onto my question, even if it is due slow emails from O2, for having no despatch notice yet, should I have received anything from dpd to say my parcel is on its way to the store today? 

Message 1 of 2
328 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150595 Posts
  • 645 Topics
  • 28688 Solutions
Registered:

@MrD24 

Call the store to check if it has arrived there.

https://www.o2.co.uk/storelocator

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
282 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 150595 Posts
  • 645 Topics
  • 28688 Solutions
Registered:

@MrD24 

Call the store to check if it has arrived there.

https://www.o2.co.uk/storelocator

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
283 Views