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Claiming Rewards for Extra Credit

Anonymous
Not applicable

My monthly allowance has expired so I thought I would claim my rewards and use £10 to top up my phone, I had a text to say reward had been claimed but my balance on my phone is zero, can anyone explain where my £10 reward has gone or how I use it as extra credit please.

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Cleoriff
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Hi @Anonymous What tariff are you on? If Big Bundle then the credit will probably have been taken for your allowances.....Info here on claiming rewards.

http://www.o2.co.uk/shop/paygotopup/10backontopups

If you are concerned then ring CS on 4445

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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Hi @Anonymous What tariff are you on? If Big Bundle then the credit will probably have been taken for your allowances.....Info here on claiming rewards.

http://www.o2.co.uk/shop/paygotopup/10backontopups

If you are concerned then ring CS on 4445

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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Thank you for you response Cleoriff, I am on Pay & Go Go Go Unlimited Texts + 150 Mins + 500MB. This is the first time I have used rewards for credit .... having just logged out and back in again to my O2 Account it has updated and I now have my new monthly allowances so all good, I assumed I would get a text as I usually do when I top up !! Thanks again 

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Cleoriff
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That's good news @Anonymous. I never mentioned that particular tariff as it's an old one. However, all is sorted now and pleased they have been added. wink

Welcome to the forum by the way...Welcome

Veritas Numquam Perit

Girl in a jacket
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MI5
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Your reward credit is applied the same as if you topped up, so as it was before your anniversary date it would be applied to your tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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I claimed my rewards back and it hasnt gone on my credit what do I do to get it back?

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MI5
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@Anonymous wrote:

I claimed my rewards back and it hasnt gone on my credit what do I do to get it back?


You'll need to call 4445 to speak to customer services if you have any problems, but check if your account updates overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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