Claiming Rewards for Extra Credit

[Anonymous]

My monthly allowance has expired so I thought I would claim my rewards and use £10 to top up my phone, I had a text to say reward had been claimed but my balance on my phone is zero, can anyone explain where my £10 reward has gone or how I use it as extra credit please.

[Cleoriff · Accepted solution]

Hi @Anonymous What tariff are you on? If Big Bundle then the credit will probably have been taken for your allowances.....Info here on claiming rewards.

http://www.o2.co.uk/shop/paygotopup/10backontopups

If you are concerned then ring CS on 4445

[Anonymous]

Thank you for you response Cleoriff, I am on Pay & Go Go Go Unlimited Texts + 150 Mins + 500MB. This is the first time I have used rewards for credit .... having just logged out and back in again to my O2 Account it has updated and I now have my new monthly allowances so all good, I assumed I would get a text as I usually do when I top up !! Thanks again 

[Cleoriff]

That's good news @Anonymous. I never mentioned that particular tariff as it's an old one. However, all is sorted now and pleased they have been added.

Welcome to the forum by the way...

[MI5]

Your reward credit is applied the same as if you topped up, so as it was before your anniversary date it would be applied to your tariff.

[Anonymous]

I claimed my rewards back and it hasnt gone on my credit what do I do to get it back?

[MI5]

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@Anonymous wrote:

I claimed my rewards back and it hasnt gone on my credit what do I do to get it back?

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You'll need to call 4445 to speak to customer services if you have any problems, but check if your account updates overnight.