Claiming Galaxy Buds+

[MarleyMoaty]

Hey, new to all this so look for advice please. I upgraded this week to a Samsung S20+5G. Advertised with it on 02 and with it came a flyer for the free set of buds. I have followed the instructions to claim them through the Samsung Members App but I aporently don't qualify as I have not reordered within certain dates. The flyer clearly states "purchase an S20+5G from O2 between 04/06/20 - 01/07/20". Any help would really be appreciated.

[MI5]

@MarleyMoaty 

Check the online claim process.

Free Gift with Purchase: Promoter: Samsung Electronics (UK) Limited. UK or ROI residents (18+) (Individual Participant) or registered Companies (Company Participant) only. Purchase a selected new Samsung Galaxy S20+ 5G or Samsung Galaxy S20+ 5G Enterprise Edition (Promotion Product) from 02 (Participating Retailer) between 00:00 on 04/06/2020 - 23:59 on 01/07/2020 and claim a pair of Samsung Galaxy Buds+ wireless headphones in white (Reward) by redemption. No cash alternative. Promotion Product must be received and not returned. Individual Participants must complete the online claim form in the Benefits section of the Samsung Members app pre installed and Company Participants must complete the online claim form on the website (http://20202.samsungpromotions.claims/o2buds), upload proof of purchase and provide all other required information between 04/06/20 - 31/07/20 (Claim). Maximum 1 Claim per Promotion Product purchased, maximum 1 Claim per Individual Participant, maximum of 2 claims per household, and a maximum of two-hundred (200) Claims per Company Participant.

[MarleyMoaty]

Yes I did all that, got to stage 3 or 4 and then it tells me I don't qualify as I didn't preorder within certain dates...

[MI5]

@MarleyMoaty 

Did you do it through the link I posted above?

The previous offer was for pre-orders. The one above is a new link.

[MarleyMoaty]

The link does not work. I have tried clicking on it and have manually inputted it. No luck!!

[gmarkj]

Just checked and the link opened fine for me...?

[MarleyMoaty]

Keeps telling me no connection, page can't be displayed etc etc...

[MI5]

Link works fine @MarleyMoaty 
Check your connection.

[MarleyMoaty]

OK, got the link working, still takes me through to the same page and to stage 3 where I was. I think the issue here is that this is for preorders. However, mine is an upgrade after the release date. The frustration is that the flyer is telling me I can claim!!

[madasaf1sh · Accepted solution]

@MarleyMoaty

Have you cleared cookies / used a different browser:

I can get all the way to entering the IMEI number by entering a date of the 18th June, are you getting this far?

Also don't select the enterprise version from the drop down

Have you tried the members app, it is the best way to do this?

I would contact support by using the form below;
https://20202.samsungpromotions.claims/gb/en/pages/o2buds/contact

As this is a Samsung Promo