on 28-09-2014 23:54
on 28-09-2014 23:54
Hi,
I recently became owner of an LG G3 on monthly contract and I am having some issues regarding people texting me, and them being charged for it. These people all have unlimited messages and free calls to O2-UK numbers yet for some reason, they are charged for messaging me.
I must add that the number I am using for this monthly contract is one that I was using on Pay As You Go for many, many years and it has only been transferred over in the past 24 hours.
I feel like something is awry, and I have no clue as to why they are now being charged to text the same number, on the same carrier ?
Many Thanks !
Anthony
Solved! Go to Solution.
29-09-2014 00:14 - edited 29-09-2014 00:20
29-09-2014 00:14 - edited 29-09-2014 00:20
When you change platforms from P&G to monthly or vice-versa it takes a couple of days for your number to reregister and be recognised on O2's systems. Once reregistered your number will be free to other O2 users.
In the meantime, if your friends contact customer service all charges will be refunded. It may be better for them to wait until your number is reregistered again.
This is quite normal and nothing to worry about.
29-09-2014 00:00 - edited 29-09-2014 00:01
29-09-2014 00:00 - edited 29-09-2014 00:01
29-09-2014 00:14 - edited 29-09-2014 00:20
29-09-2014 00:14 - edited 29-09-2014 00:20
When you change platforms from P&G to monthly or vice-versa it takes a couple of days for your number to reregister and be recognised on O2's systems. Once reregistered your number will be free to other O2 users.
In the meantime, if your friends contact customer service all charges will be refunded. It may be better for them to wait until your number is reregistered again.
This is quite normal and nothing to worry about.
on 29-09-2014 00:36
on 29-09-2014 00:36
@jonsie wrote:When you change platforms from P&G to monthly or vice-versa it takes a couple of days for your number to reregister and be recognised on O2's systems. Once reregistered your number will be free to other O2 users.
In the meantime, if your friends contact customer service all charges will be refunded. It may be better for them to wait until your number is reregistered again.
This is quite normal and nothing to worry about.
Totally agree with this as the same thing happened to me when I changed from PAYG to Contract, keeping the same number. All my family are on O2 and texts were meant to be free but weren't until just over 2 days were gone. ...then all was ok.:smileywink:
Veritas Numquam Perit
on 29-09-2014 08:52
on 29-09-2014 08:52
on 29-09-2014 14:59
on 29-09-2014 14:59
on 29-09-2014 15:01
on 29-09-2014 15:01
You're very welcome:smileyhappy: