cancel
Showing results for 
Search instead for 
Did you mean: 

Charging early termination fee when ended contract on termination date

Anonymous
Not applicable

My contract was due to end on 18th Nov which i checked with O2. I got my PAC code and was told once i activated this my contract would end. I did this on the 18th Nov but they have charged me early cancellation from 18th Nov - 17th Dec. Anyone else had this? impossible to get through to someone.

Message 1 of 7
2,493 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous if you look at this help link you will see O2 are entitled to charge an early termination fee (tariff dependent) http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

O2's own info here http://www.o2.co.uk/help/account-and-billing/leaving-o2

T&C's http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 3 of 7
2,473 Views
6 REPLIES 6

gindygoo
Level 25: Hard Hitter
  • 1340 Posts
  • 59 Topics
  • 27 Solutions
Registered:
You need to keep trying 202 u until you get through, annoying but the only way you'll get it sorted. Early morning from 8am is the quietest times.
Message 2 of 7
2,489 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous if you look at this help link you will see O2 are entitled to charge an early termination fee (tariff dependent) http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

O2's own info here http://www.o2.co.uk/help/account-and-billing/leaving-o2

T&C's http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 7
2,474 Views

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

If I'm understanding the OP's post, they canceled on the day they thought the contract was meant to end, but technically they had already started the next month. Even if they did, as they asked for their PAC and then used it, they should only be charged pro rata and not the full month, as from the 18th they were out of contract. Am I right or wrong about that?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 7
2,460 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
This is because you need to give 30 days notice to cancel. Even if you don't use the 30 days you still get billed for it. However, usually it will show as a credit on your account which you can claim back.
Check your account shows as "disconnected" in your MyO2 and then send in this form
https://www.o2.co.uk/apps/help/help?qid=1&q1=34
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 7
2,454 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Yes.. I think the cancelling contract link explains all of the above.....(Except the part about claiming back monies owing, if its not put back automatically into the ops account)

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
2,450 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
No, that's why there is a claim form.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
2,446 Views