Charges if cancelling within 14 days cooling off period

[med_guy]

Hi,

Does anyone know what charges are made if cancelling a sim only contract within 14 days?

Is there is usage cost per day, cost per GB or cost per call?

Many thanks

[MI5 · Accepted solution]

@med_guy 

You will only be charged for any use of the airtime allowances. 

[med_guy]

Thanks for your advice.

If I only used to test  download speeds and connections speeds, do you know what the fee is per GB?

It is a £25 a month contract with unlimited internet.

I appreciate there is a usage fee but I would like to know what the fees are as I was charged £7.50 for using 500mb. £15 a GB seems pretty unreasonable.

Thanks again

[MI5]

@med_guy 

I've not seen any fees published so best to question it with O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[med_guy]

Thanks again for your help

[MI5]

Welcome

[PhilJ]

I telephoned band cancelled my O2 sim within 14 day change your mind period. I returned sim, and also wrote to O2 to confirm. O2 confirmed by telephone that contract was cancelled. But nothing in writing. Have received several text messages demanding payment of unpaid monthly bill plus 50% added to each bill for late payment. Telephoned office to confirm cancelled contract and told to ignore bills. When I login on is says no account exists. Still getting threatening tetx. This is frightening. I dont no what to do.

[madasaf1sh]

@PhilJ 

You will be best contacting the Payment Management team, on 0800 902 0217 and they should be able to help.. 

[PhilJ]

Thank you

[Nasreen]

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