Charged twice.

[Anonymous]

Hi I think I may of been charged twice I paid off a bill via phone and got a ref number etc saying payment successful however follow evening I got a text saying bill over due WTF so I did it again and got a receipt number for this one checked my app and it now says -£63 etc so what do I do to get my money back and what can I do if it comes up again tomorrow I've paid twice already and don't want my phone shut down 😞

[Anonymous]

Just to let you know your mobile phone bill's overdue by £63.90. To keep using it please call us on 0844 847 1424 to talk about it (9am-5pm, Mon-Fri). Clicked on number got this a couple of days ago I paid it off successfully then go this again today and paid and it went through successfully and noticed my bank account go down ie it appeared I got charged twice has this ever happened before?

[Anonymous]

Ah poo I'm in work early tomorrow so hopefully I won't get that text again or my phone shut down hope I'll have time to sort it thanks for replies I'll just have to keep trying its a shame they have no email address that would be helpful too 😕

[Bambino]

Why don't you have a direct debit set up? You could have avoided all this if you had.

[jonsie]

Email link but you are much better speaking to them to be honest. Request the funds to be paid back into your account.

[Anonymous]

Technically I do however the monthly bill always arrives just before my wages goes in. However they do give you time to collect etc however when that date came oh look I had money in the bank but for some reason they didn't/couldn't take it out so I got text which I thought was weird in the first place. This is the first time I noticed I had a problem mind you its odd now when I used to recieve bills for -£3 something.

[Anonymous]

Well I give em a call and get it sorted I'm just hoping my phone don't get shut down. Thanks for the replies all

[Anonymous]

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@Anonymous wrote:
Technically I do however the monthly bill always arrives just before my wages goes in. However they do give you time to collect etc however when that date came oh look I had money in the bank but for some reason they didn't/couldn't take it out so I got text which I thought was weird in the first place. This is the first time I noticed I had a problem mind you its odd now when I used to recieve bills for -£3 something.

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Ask 02 to move the Direct Debit date to just after you get paid.

This is what I do with all my direct debits.

ie : I get my salary paid on the 26th of each month and my direct debits are date set to come out on the 28th of every month.

[Luke198823]

If you phone o2 on 202 they shod be able to look into your account and find out what happened is why you payed your phone bill two times.