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Charged to Text a number in Jersey?

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JAY81UK
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on ‎14-03-2019 11:56

on ‎14-03-2019 11:56

Hi, I have a friend in Jersey who I sometimes text. 

 

Got my bill today and I've been charged 16p for each text message, even though I have inclusive texts?

 

Any ideas why? Thanks

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MI5
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‎14-03-2019 11:59 - edited ‎14-03-2019 12:00

‎14-03-2019 11:59 - edited ‎14-03-2019 12:00

@JAY81UK calls and texts to Jersey are now classed as international.

https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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‎14-03-2019 11:59 - edited ‎14-03-2019 12:00

‎14-03-2019 11:59 - edited ‎14-03-2019 12:00

@JAY81UK calls and texts to Jersey are now classed as international.

https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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JAY81UK
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on ‎14-03-2019 12:00

on ‎14-03-2019 12:00

Really? When was this from?

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MI5
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on ‎14-03-2019 12:01

on ‎14-03-2019 12:01

@JAY81UK at least for the last 3 years https://community.o2.co.uk/t5/Pay-Monthly/Using-my-phone-in-Jersey/td-p/1005836

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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on ‎14-03-2019 12:04

on ‎14-03-2019 12:04

Section 2.3 of the latest T&C's https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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