Solved: Charged for receiving calls in France

Anonymous · ‎26-08-2014

Having got a good French mobile deal for France I was surprised to see call chargrs on my O2 bill. But I'be now realised I've been charged 41p for each of the calls I'be received and answered while here. Am I missing something, or is this a mistake? In each case the number of the call I'm supposed to have made is my own O2 number. I'm confused.

MI5 · ‎26-08-2014

How does O2 Travel work?

You'll only be charged £1.99 for the days that you use data in Europe.

There's no upper usage limit, but traffic management steps apply. Your daily data charge will apply from midnight to midnight UK time
When you make or receive calls between countries in Europe, there's a connection charge of 50p, then it's free to talk for up to 60 minutes.

Texts sent to the UK and Europe – 5p (free to receive).

Sending a media message – 25p per message.

https://www.o2.co.uk/shop/international/using-phone-in-europe

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎26-08-2014

That will be for your voicemail calls.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-08-2014

Hi

We typically suggest turning off
Voicemail while abroad.

If You call the network customer service department they will
Clarify what the charges are.

LEt us know how you get on.

Anonymous · ‎26-08-2014

Thanks, but voicemail is turned off. I definitely haven't made calls, and the dates and times match when I've received and answered calls. I guess I'd better call O2 to sort this out. It's only a handful of calls, so not a big deal in this instance, but there's something odd going on.

Anonymous · ‎26-08-2014

Hi

Yes a call to Customer Service will clarify.

Don't use Live Chat.

Good Luck.

MI5 · ‎26-08-2014

Is your O2 phone on divert to the French number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-08-2014

Nope, not on divert.

MI5 · ‎26-08-2014

So are you saying that O2 are charging you for receiving calls on your French number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-08-2014

No, charging me for receiving calls on my O2 number.

Anonymous · ‎26-08-2014

...and my calls to customer services are being terminated as soon as I've entered my number. Curious.

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