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Level 1: Joiner
JaneW63
Posts: 1
Registered: ‎30-03-2020

Changing tariff

on ‎30-03-2020 11:13

We would like to downgrade our tariff rather than upgrade as we don't use all the data that we're paying for.  Online there is only an option to increase data and under the circumstances we don't want to telephone.  Can anyone help please? 

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jonsie
Posts: 80,003
Topics: 572
Solutions: 3,825
Registered: ‎04-01-2009

Re: Changing tariff

on ‎30-03-2020 11:16

Unless you are on a Custom plan there is no option to downgrade.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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MI5
Posts: 100,683
Topics: 547
Solutions: 12,807
Registered: ‎04-04-2012

Re: Changing tariff

on ‎30-03-2020 11:19

@JaneW63 

How old is your tariff?

Check what options you have to UPGRADE in your MyO2, not under change tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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