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Changing tariff

JaneW63
Level 1: Joiner
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on ‎30-03-2020 11:13

on ‎30-03-2020 11:13

We would like to downgrade our tariff rather than upgrade as we don't use all the data that we're paying for.  Online there is only an option to increase data and under the circumstances we don't want to telephone.  Can anyone help please? 

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jonsie
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on ‎30-03-2020 11:16

on ‎30-03-2020 11:16

Unless you are on a Custom plan there is no option to downgrade.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎30-03-2020 11:19

on ‎30-03-2020 11:19

@JaneW63 

How old is your tariff?

Check what options you have to UPGRADE in your MyO2, not under change tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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