Changing tariff

[Rhianne99]

Hi all,
I had a text telling me to change my tariff so I have but can’t find any information telling me it’s changed on my o2 other than telling my the code to the 6 months free of Disney+
When I changed tariff I said I don’t want a new sim as I already have one but now getting emails saying that my orders on its way and to watch out for Royal Mail, any clue what this could be? x

[Rhianne99]

Any help appreciated

[Cleoriff]

@Rhianne99 

You need to call O2 for info,. All numbers in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@Rhianne99 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

You may have been sent a new sim for 5g but you don't need to use it.

Your tariff will change on your old sim.