Changing phone number

[cairo]

Can I change my number on O2 account or do I have to visit the shop as I can’t find Anything about it on myO2

[MI5 Level 94: Supreme · Accepted solution]

@cairo 

You need to call customer service Guide: How to find help & contact O2 

[EmilieT]

Good morning @cairo, have you managed to change your phone number since you last posted? We've got some info in our Guide: How to change your mobile number as well which you might find handy

[cairo]

Thanks did it via chat but people don’t see my new number only the previous number when texting

[MI5 Level 94: Supreme]

@cairo 

Go to Settings >Phone >My number and change it to your new number.

[cairo]

I did all that but still only shows old number when contacting other people and now they can’t send texts to me unless I send it first so they can reply but they can call me in the new number most odd

[MI5 Level 94: Supreme]

@cairo 

Have you turned off phone and taken SIM out for 5 mins?

Try that first and if still not working correctly you'll have to call customer service to check the transfer went through ok..