Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 3
Registered: ‎21-11-2017
Accepted Solution

Changing phone number

Can I change my number on O2 account or do I have to visit the shop as I can’t find Anything about it on myO2
Posts: 112,293
Topics: 565
Solutions: 14,973
Registered: ‎04-04-2012

Re: Changing phone number

@cairo 

You need to call customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Changing phone number

Good morning @cairo, have you managed to change your phone number since you last posted? We've got some info in our Guide: How to change your mobile number as well which you might find handy Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 3
Registered: ‎21-11-2017

Re: Changing phone number

Thanks did it via chat but people don’t see my new number only the previous number when texting
Posts: 112,293
Topics: 565
Solutions: 14,973
Registered: ‎04-04-2012

Re: Changing phone number

@cairo 

Go to Settings >Phone >My number and change it to your new number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎21-11-2017

Re: Changing phone number

I did all that but still only shows old number when contacting other people and now they can’t send texts to me unless I send it first so they can reply but they can call me in the new number most odd
Posts: 112,293
Topics: 565
Solutions: 14,973
Registered: ‎04-04-2012

Re: Changing phone number

@cairo 

Have you turned off phone and taken SIM out for 5 mins?

Try that first and if still not working correctly you'll have to call customer service to check the transfer went through ok..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)