Solved: Changing from Pay as you go to Pay monthly

Anonymous · ‎03-04-2017

My sister is changing over from Pay as you go to pay monthly filled in the swap number form to keep old number. It has been a while know and her number has not change to the old number.

MI5 · ‎03-04-2017

All I can suggest is that you chase it up with CS then http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎03-04-2017

It's the keep my number form you need not a sim swap.
Did you use the correct form ?
http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-04-2017

Keep my number is what I meant to say. She filled in that exact form.

MI5 · ‎03-04-2017

All I can suggest is that you chase it up with CS then http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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