This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Changing Tarriff

Go to solution
Anonymous
Not applicable

on ‎02-12-2013 12:29

on ‎02-12-2013 12:29

I have upgraded with refresh and changed my tarriff.  I was wondering if I would have to remove my Bolt Ons which are not required anymore as it is for the same amount of data I would receive in my new tarriff or if they would reset?

Message 1 of 7
1,381 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
adamtemp64
Level 66: Unequalled
In response to Anonymous
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

on ‎02-12-2013 12:34

on ‎02-12-2013 12:34

ring 202 and get clarification it may just be the system has not caught up yet

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Message 5 of 7
1,369 Views
0 Kudos
6 REPLIES 6

Go to solution
adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

on ‎02-12-2013 12:30

on ‎02-12-2013 12:30

The upgrade should have removed any old boltons

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 7
1,378 Views

Go to solution
Anonymous
Not applicable
In response to adamtemp64

on ‎02-12-2013 12:32

on ‎02-12-2013 12:32

The old bolt ons will be removed and the new ones activated
Message 3 of 7
1,375 Views

Go to solution
Anonymous
Not applicable
In response to adamtemp64

on ‎02-12-2013 12:33

on ‎02-12-2013 12:33

I have only upgraded so I'm just waiting for it to update everything and waiting on my new phone arriving.  Thanks for your quick reply.  I didn't know whether to just remove it now as it said it wouldn't be removed from the account until 1st Jan.  

Message 4 of 7
1,374 Views
0 Kudos

Go to solution
adamtemp64
Level 66: Unequalled
In response to Anonymous
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

on ‎02-12-2013 12:34

on ‎02-12-2013 12:34

ring 202 and get clarification it may just be the system has not caught up yet

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 5 of 7
1,370 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎02-12-2013 12:34

on ‎02-12-2013 12:34

Once it all updates on your account it will be removed
Message 6 of 7
1,368 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

on ‎02-12-2013 12:35

on ‎02-12-2013 12:35

If it gives you peace of mind then remove it but it will be updated automatically.
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 7 of 7
1,367 Views
0 Kudos
Top Kudoed Authors
View All
Top