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Changed to PAYG: Disaster

Anonymous
Not applicable

Decided not to upgrade and changed to PAYG.  Received my new SIM and transferred my number but still have a few issues:

1. Unable to use data.  Phone is a galaxy S, if I switch on Data Network Mode I still can't connect to the internet.

2. Can't access My O2.  I understand why my contract account will have been closed, but when trying to access my PAYG account I get a message saying my mobile number is not recognised and asks me to update it in my details.  Bit strange as my number technically hasn't changed.  However, I've been into 'my details' and enterred my mobile number - Still can't access my account.  Note: I've tried both my old number and the new number that came with the sim.

3. Although my phone is able to receive and make calls on my old number, when I go to my phone setting it displays the 'new' phone number.  Can't find any way to change this (not a major issue).

 

Any help appreciated.  Thanks.

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Anonymous
Not applicable
The apn's are mobile.o2.co.uk or wap.o2.co.uk
Message 11 of 13
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perksie
Level 69: Guiding Light
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Registered:

Not for Pay and Go Stuart, it's: payandgo.o2.co.uk

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Message 12 of 13
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Anonymous
Not applicable

@perksie wrote:

Not for Pay and Go Stuart, it's: payandgo.o2.co.uk


drat it, thanks for correcting, me keeps thinking iphone apnsSmiley Very Happy

Message 13 of 13
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