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Do you keep any bundles you have when your old number comes over

Gromet
Level 1: Joiner
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Hi my mum has recently changed from O2 pay monthly to O2 PAYG and has a bundle on it. When we put her PAC code thru to keep her old number will the bundle still be there for her to use?

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Enlli
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Your mother does not need a PAC to transfer from Pay Monthly to PAYG it is an internal migration

See

Guide: Migration & porting into O2 

 When the number changes on the PAYG SIM she will keep her present bundle.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
Level 66: Unequalled
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You don't need a PAC to move from pay monthly to pay as you go @Gromet 

What you will need to do is contact customer services - you (or rather, your mum) will need to ask for her number to be migrated across.

Further details are in the guide below:

Guide: Migration & porting into O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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