22-08-2024 12:09
Hi my mum has recently changed from O2 pay monthly to O2 PAYG and has a bundle on it. When we put her PAC code thru to keep her old number will the bundle still be there for her to use?
22-08-2024 12:50
Your mother does not need a PAC to transfer from Pay Monthly to PAYG it is an internal migration
See
Guide: Migration & porting into O2
When the number changes on the PAYG SIM she will keep her present bundle.
22-08-2024 12:51
You don't need a PAC to move from pay monthly to pay as you go @Gromet
What you will need to do is contact customer services - you (or rather, your mum) will need to ask for her number to be migrated across.
Further details are in the guide below:
Guide: Migration & porting into O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here