Change payment method

[O2jay]

Hi I would like to change payment method,!/ Account no please!

[MI5 · Accepted solution]

You can change bank details in your MyO2 http://www.o2.co.uk/myo2
For anything else, call CS
http://www.o2.co.uk/contactus

[Cleoriff]

Hi @O2jay This is a customer to customer forum. We have no access to your account details.

Various payment methods here if undecided on how you want to do it...http://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[jonsie]

I find it a little alarming that many people think they are liasing with customer service when they register. @Toby could there be some sort of information on the registration page so that customers are aware exactly what this community is all about? 

[MI5]

No surprise when directed here by CS

[Toby]

Hey @jonsie,

We can look into that yes. It says this at the moment, "Get help with devices, apps and other O2 services. And chat to the rest of the O2 Community, even if it’s not phone related." We can look into perhaps adding a mention of 'other customers' or something like that :).

[Cleoriff]

Hi @Toby Good idea. It certainly should stress this is a forum run by customers for customers....or something similar...

[jonsie]

Thanks @Toby as we've seen today two or three threads thinking they were talking to customer service