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Change of Billing Date

ChallengerBC
Level 1: Joiner
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Good Day

 

My account was activated on the 1st of June. I have noted that my first payment is due on the 16th of June and another on the 1st of July.

 

I thought I would have 1 payment at the end of each month.

 

Can this be changed to the 30th of June, so that I can pay when I have been paid at the end of the month.

 

Regards

(REMOVED)

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MI5
Level 94: Supreme
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@ChallengerBC 

The 1st is the date your bill is generated and the 16th is your payment date.

This repeats every month, so only one bill date and one payment date.

To change the date, log into your MyO2 and change it in the billing section.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@ChallengerBC 

The 1st is the date your bill is generated and the 16th is your payment date.

This repeats every month, so only one bill date and one payment date.

To change the date, log into your MyO2 and change it in the billing section.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 66: Unequalled
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Your first bill was raised on the first of June and becomes payable on the 16th.

Your second bill will be raised on the first of July and become payable around 14th to 26th July, so one payment a month. 

You can try changing the Payment date in My O2 or

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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Good luck @ChallengerBC 

Full contact guide here for future reference Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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