- 1 Posts
- 1 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 93181 Posts
- 609 Topics
- 6967 Solutions
You can't alter the direct debit amount as it's a credit agreement and the direct debit will only take what's due on the agreement
You can make extra device payments at any time but for that
You need to call customer service to check
Advice from an O2 Guru to get through:
If you call 202 or any of the free numbers in the link.
Guide: Coronavirus Community Help and Support
Use Skype if necessary, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary
8am is the best time to get through
- 93181 Posts
- 609 Topics
- 6967 Solutions
You can't alter the direct debit amount as it's a credit agreement and the direct debit will only take what's due on the agreement
You can make extra device payments at any time but for that
You need to call customer service to check
Advice from an O2 Guru to get through:
If you call 202 or any of the free numbers in the link.
Guide: Coronavirus Community Help and Support
Use Skype if necessary, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary
8am is the best time to get through
