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Change bank details/bank for direct debit

Clare15
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Hi, I cannot find out on my O2 how to alter the bank details. i've recently changed banks and want my new direct debit to come out of my new bank - any help please?

 

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Cleoriff
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@Clare15 

You need to go into My O2 and see the section MORE. Click on that and a drop down box will appear. See here for change UPDATE PERSONAL DETAILS, and you can change your bank details there

My O2 Personal details.JPG

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Cleoriff
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@Clare15 

You need to go into My O2 and see the section MORE. Click on that and a drop down box will appear. See here for change UPDATE PERSONAL DETAILS, and you can change your bank details there

My O2 Personal details.JPG

Veritas Numquam Perit

Girl in a jacket
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missathome
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this does not work

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missathome
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no option here related to bank detail

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Cleoriff
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@missathome 

You are correct. It's been changed.

This is the section you need to change bank details

Click on Bills and Current charges and the drop down box will appear.

Click on "change payment or address details" and the bank is in this section.

My O2 Payment details.JPG

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TallTrees
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Hello @missathome 

I  looked on my mobile signed into MYO2

then left hand side MENU drop down box

There is update personal details 

There will also be a message with pin for access. Hope this works for you. Best wishes 🙂



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Cleoriff
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@TallTrees 

It's been changed now. No longer in Personal details but in section shown above.... Bills and Current charges, Drop down box will reveal " change payment or address details".

That's where you can change bank details. 😉

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TallTrees
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Hi @Cleoriff 

I  haven't got that style on my mobile phone though 😕 

I checked again and it's still Menu drop down box then more press and at bottom change personal details

Honest😁



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Cleoriff
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@TallTrees 

That's the difference between mobile and PC view. Unless you change mobile to full view you will get just a limited My O2. Bottom line to change bank details, you need to go into the section I've shown in my last image.

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TallTrees
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😢

No idea where that button would be @Cleoriff 

I know it did exist on other sites said Mobile  or Full

No worries though..thanks for your help and assistance always welcome 😊

 



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