20-06-2020 14:39
Hi there!
I would like to make it simple!
Now are two years that i'm with o2, in 2018 i've got an iphone xs max with a plan of 100 gb, and in 2019 i've upgraded to an iphone 11 pro max with a plan of 90gb! The second plan was really slow and now my monthly bill is really expensive for me and my connection REALLY SLOW! now my problem is i would like to change provider, but continuing to pay my phone! Can i just change sim and don't get my plan anymore?
like i said the phone is a different bill than i think that are not connected!
Let me know PLEASE are two months that i'm trying to contact o2!
20-06-2020 15:09
You'll need to pay off your device plan to port your number to a new network.
Guide: Cancelling Your Contract
Guide: How to get your PAC [June 2021 Update]