Change Billing Date

[_jy_]

I am unable to get through to someone at O2. I am wanting to change my billing date to the start of the month.

[Cleoriff]

Hi @_jy_ 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[_jy_]

Thank you,

I have tried doing what you have said above but I still can’t get through to anybody other than the machine. I feel like I just keep going around in circles!

[Cleoriff]

@_jy_ 

I will tag our account advisor @O2Lisa who is on this morning and see if she can help with this.

@O2Lisa  are you able to assist?

[O2Lisa]

Of course thanks for the tag @Cleoriff 

I'll message you privately so we can get this sorted @_jy_ 

[_jy_]

Thank you both for your help!

[Cleoriff]

Thanks @O2Lisa 

@_jy_I bet you just breathed a sigh of relief?

[_jy_]

Very much so 🥴🤣