Solved: Ceasing Pay Monthly contract due to death.

Anonymous · ‎08-07-2014

Whats the best way to go about getting a pay monthly contract cancelled after someone has passed away and what is required in doing so?

regards in advance.

Anonymous · ‎08-07-2014

Hi

I'm really sorry to read of your loss.

O2 has a bereavement dept.

Link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

"Customer Relations deal with accounts where a customer is terminally ill or has passed away. We can cease the account or arrange to transfer the accounts to Pay and Go or, following a successful credit check, transfer the whole account into someone else’s name.

We are open Monday to Friday 8am–4.30pm and can be contacted by phone on 08444 630 244, by email at Bereavementteam@o2.com or for the terminally ill longtermillness@o2.com"

View solution in original post

Anonymous · ‎08-07-2014

Hi

I'm really sorry to read of your loss.

O2 has a bereavement dept.

Link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

"Customer Relations deal with accounts where a customer is terminally ill or has passed away. We can cease the account or arrange to transfer the accounts to Pay and Go or, following a successful credit check, transfer the whole account into someone else’s name.

We are open Monday to Friday 8am–4.30pm and can be contacted by phone on 08444 630 244, by email at Bereavementteam@o2.com or for the terminally ill longtermillness@o2.com"

Anonymous · ‎08-07-2014

Thank you very much for your condolences and your assistance...

Anonymous · ‎08-07-2014

Take care.

MI5 · ‎08-07-2014

Sorry for your loss.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-07-2014

I had reason to deal with the bereavement team a few weeks ago after the death of a friend. Very easy, very compassionate and great understanding and made a stressful situation relatively simple.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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