Ceasing Pay Monthly contract due to death.

[Anonymous]

Whats the best way to go about getting a pay monthly contract cancelled after someone has passed away and what is required in doing so?

regards in advance.

[Anonymous · Accepted solution]

Hi


I'm really sorry to read of your loss.


O2 has a bereavement dept.

Link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

"Customer Relations deal with accounts where a customer is terminally ill or has passed away. We can cease the account or arrange to transfer the accounts to Pay and Go or, following a successful credit check, transfer the whole account into someone else’s name.

We are open Monday to Friday 8am–4.30pm and can be contacted by phone on 08444 630 244, by email at Bereavementteam@o2.com or for the terminally ill longtermillness@o2.com"

[Anonymous]

Thank you very much for your condolences and your assistance...

[Anonymous]

Take care.

[MI5]

Sorry for your loss.

[jonsie]

I had reason to deal with the bereavement team a few weeks ago after the death of a friend. Very easy, very compassionate and great understanding and made a stressful situation relatively simple.