Cash back

[Halle]

I still haven't received cash back 6 months on?

[Cleoriff]

@Halle 

Are you talking about your deposit?

If so you need to contact O2 and ask for it to be returned to your bank.

All numbers in this guide Guide: Coronavirus Community Help and Support 

[Halle]

Hi no, when I took the plan out it was a reduced monthly amount, but they put that to show that was the equivalent you would be paying after your cashback?

[madasaf1sh]

@Halle

Who did you take out the plan with was it direct with o2 or another merchant?

[Halle]

Hmm 🤔 I think it was direct

[Cleoriff · Accepted solution]

It sounds as if it was another company @Halle 

O2 don't do cashback offers.

You need to contact the people you took the contract with?