Solved: Cant send it receive calls or texts.

Anonymous · ‎12-01-2018

I can't call anyone or text anyone. I've checked my app but it says I have no bills outstanding. I did the trouble shoot which told be to reset the phone which I did. I put my sim card in another phone and it did work either. I cant get through to o2 gurus so hopingni can find some help. I have a samsung s8 plus.

MI5 · ‎12-01-2018

Full network issues help thread here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-01-2018

Sounds like a sim fault then so the easiest way is to pop into your local o2 shop and get a new free one.
You could call and ask customer services but in store is quicker.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎12-01-2018

@Anonymous Check this link to see if there are any signal problems in your area: http://status.o2.co.uk/

I DO NOT WORK FOR O2

MI5 · ‎12-01-2018

Full network issues help thread here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎16-01-2018

hey @Anonymous did you find out what the cause of your outage was?

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