Cant recieve incoming texts

[Laura16]

Hi,

I upgraded to a Samsung A20e yesterday on a new tarriff. I did sim swap via text message yesterday morning as i am keeping my number. Unfortunately i cannot recieve incoming texts. Please can you advise if the sim swap has been completed and if there is a wider issue. 

Many Thanks

Laura Johnson

[jonsie]

Texting is a network issue today

Latest here

https://community.o2.co.uk/t5/Android/Can-t-receive-text-messages-on-Galaxy-S20/m-p/1343650#M74936

[Cleoriff]

Hi @Laura16 

The text issue is known to O2. They are working on it.

https://community.o2.co.uk/t5/Android/Can-t-receive-text-messages-on-Galaxy-S20/m-p/1343650/highligh... 

[Stui]

I upgraded from an iPhone 6S to a Huawei P30 Lite yesterday. I also swapped the sim using text service but have not been able to receive any SMS messages. I have been able to send them and both send and recieve phone calls. 

I thought there may have been an issue with the number being associated with Apple iMessage but I have turned it off on all devices. Of course the Apple way of checking if you have de-registered the number is to send you an SMS code (*facepalm*). 

If this is a larger problem with the network I guess we will see if it gets resolved.