10-06-2023 17:26
Is anyone able to help. It has been 2 weeks since my 'successful' port in from 3 to O2. I cannt recieve calls or texts from anyone who use doesn't use O2. I'm sick of being promised calls and I'm sick of it being escalated to the back office and NOTHING being done. Seriously regretting switching!
10-06-2023 17:28
12-06-2023 12:06
12-06-2023 13:06
Not sure why there was no response from Kyle, but @O2Sarah- and @O2Ryan are currently on duty.
Perhaps they can help instead?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
12-06-2023 13:13
12-06-2023 13:13
Thanks for the tag, ill send a private message over now.
12-06-2023 21:15
Hi Team,
I am having the exact same issue.
I joined o2 on 31st May. 2 weeks in and I cant receive or send text messages, cant receive calls from anyone outside of the o2 network. imessage and facetime also will not register. It seems this is a common problem with anyone that has ported from three. I have had the port exception team say all complete but it's defo not. Whenever someone calls me it says' number does not exist and to check and call back again'
Please urgently can someone help me. I've tried to raise this on many channels, phone, email, fb and now here. I'm hoping someone can help otherwise I'll need to cancel tomorrow and return everything and ask for my PAC away from O2.
12-06-2023 21:47
12-06-2023 21:47
No need to post on multiple threads, please keep to one thread..
Your question has been answered in the thread you started...
And to be fair 3 are incompetent at the best of times, so no surprise 3 mess up porting files..
17-06-2023 15:16
17-06-2023 16:02 - edited 17-06-2023 16:03
17-06-2023 16:02 - edited 17-06-2023 16:03
@HL91 wrote:@pgn @gmarkj @ I'm absolutely appalled at the service I'm recieving. @O2Ryan hasn't responded for 4 days and I am STILL not recieving texts or calls. Absolutely shocking customer service
Well, there is a reason - O2Ryan is not on duty this weekend - but I can tag @O2Jonathan who is on today until 18:00. Then nobody on Sunday, as is the norm, and the Monday draft shift has been known to change early Monday, so...
Hopefully, O2Jonathan may be in a position to give you a Private Message this afternoon and follow-up.
Good luck!
17-06-2023 16:07