Cannot send or recieve text messages

[TraceyB]

Hi

I have been unable to send or receive text messages since last Tuesday (09/12/20). I have logged an issue with O2 who have acknowledged that there is a network error. I have a Sony Xperia XA1 which is about 2 years old but it still functioning fine. Is anyone else having the same problem? It seems to be taking quite a while for O2 to come up with a solution to whatever the problem is. Does anyone have any further info on what the problem is? I have only had the standard email from O2 which says they are looking into the issue.

Any help would be appreciated.

[MI5 · Accepted solution]

@TraceyB 

You need to go into Google Play and update the carrier services app.

https://play.google.com/store/apps/details?id=com.google.android.ims&hl=en

[TraceyB]

this app is set to update automatically so is up to date.

[MI5]

@TraceyB 

If you have checked for sure you have the latest version, you then need to reboot your phone.

[TraceyB]

The app was updated on 09/12/20 and the phone has been turned on and off numerous times to no effect. However, I have just turned off and on again just now and everything is now working fine. Thank you very much for your help.

[MI5]

@TraceyB 

The latest app update is Dec 10th

[MI5]

@TraceyB 

If it won't update, delete (or reset to factory) and reinstall it as this will give you the latest version.