Cannot log into My 02

Vicki4
Level 1: Joiner
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Hi, I cannot log into my 02. It says I’m not registered but I have used the app previously. I’d like to check if there is a cost to use my data in Tenerife.

Thanks! Vicki 

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jonsie
Level 94: Supreme
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

 

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jonsie
Level 94: Supreme
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Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

 

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MI5
Level 94: Supreme
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@Vicki4 

No extra cost to you.

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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