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Cannot get through to O2 on phones or net. - being charged for a product I do not have!

Anonymous
Not applicable

on ‎01-11-2016 18:11

on ‎01-11-2016 18:11

Help! I cannot get through to anyone. O2 are charging me for a tarif and have never sent the phone..... Order says complete on my O2, tarif is showing with bill dates etc, but no phone...... Cannot get through on phones, wait for ages and then get cut off. Online chat also not responding. Any other numbers I could try? 

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MI5
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on ‎01-11-2016 18:58

on ‎01-11-2016 18:58

An announcement on the forum would help.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎01-11-2016 19:01

on ‎01-11-2016 19:01

@MI5 wrote:
An announcement on the forum would help.....

Yes in red on the landing page....a bit like a running timeline wink

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎01-11-2016 19:02

on ‎01-11-2016 19:02

We've asked before for certain issues but it's never happened.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Toby
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‎02-11-2016 13:50 - edited ‎02-11-2016 14:50

‎02-11-2016 13:50 - edited ‎02-11-2016 14:50

Hi @Anonymous and @Anonymous,

Have you manged to get in contact with us via customer service yet? Sorry for any issues you've had up to now. We have had a few issues with customer service access, but are working hard to resolve them and are working through the queue as quickly as we can.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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