Solved: Cannot change tariff!

Anonymous · ‎22-06-2016

Hi,

I have a brand new SIM card on the International SIM tariff. I have never topped it up. I want to change to the £15 Big Bundle tariff but I keep getting an error message whether I try to do it online via My O2, via 2202, or by texting 15BUNDLE to 21300.

What am I doing wrong? I do not have any credit, so cannot call customer services.

MI5 · ‎22-06-2016

No, it won't change until your anniversary date unless you call cs and ask them to change it immediately.
You will only get the allowances for the tariff you choose.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎22-06-2016

You can call CS from a landline or try live chat again

MI5 · ‎22-06-2016

Probably cause you need to top it up first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-06-2016

Top up using a voucher on the first time

Martin-O2 · ‎22-06-2016

Welcome to the forums @Anonymous Please let us know once you have got this issue sorted.

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Anonymous · ‎22-06-2016

But if I top it up with £15, will I be able to change tariff and immediately convert my credit to the £15 bundle, or will I have to wait until the next anniversary date?

jonsie · ‎22-06-2016

You will be debited the £15 straight away for your allowances but if you call customer service they may change you over but it's in the lap of the gods.............

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎22-06-2016

@jonsie wrote:
You will be debited the £15 straight away for your allowances but if you call customer service they may change you over but it's in the lap of the gods.............

Thanks. So just to be clear then:

I am on the International SIM tariff. Once I top up £15, I will be given 3000 O2 minutes, 3000 O2 texts and 100MB of data.
I immediately text 15BUNDLE to 21300 (or do it via 2202). My £15 immediately disappears and is replaced by the £15 Big Bundle.

Is that correct? What will happen to the free O2 minutes/100MB?

The thing that worries me most is:

If you are part way through your current tariff month, your request to switch to a new tariff will take effect on your next renewal date.
http://www.o2.co.uk/help/pay-and-go/big-bundles

MI5 · ‎22-06-2016

No, it won't change until your anniversary date unless you call cs and ask them to change it immediately.
You will only get the allowances for the tariff you choose.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-06-2016

Thanks. I was able to change the tariff pre-top-up via Live Chat.

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